About me
I lead content design and strategy for startups and global enterprises. I’m passionate about ensuring users have a great experience.
I solve problems with words for SaaS, B2B and B2C solutions, and public services. I'm focused, driven, and make things happen.
help centres
IRIS Help Hub
Help hubs for UK-based and global customers, hosting 30+ product help centres
Previously: unmanaged, ungoverned and inconsistent content in multiple locations
Now: on-brand, accessible and relevant in one place - for users and colleagues
initial mockup
help centres
2018 - IA for Anaplan Community
ui copy
digital engagements
Survey to understand more about customer payments -
51.19% response rate. The results helped us develop and
launch a new IRIS Pay payments app.
Onboarding for IRIS Pay
bots
Chatbot powered by Voiceflow that connects to the help centre and internal systems to provide
in-app assistance and instant access to support - still in development
content ops
The content design ecosystem. How we delivered content to multiple channels at IRIS.
strategy
Purpose and objectives for FY24
Clear direction and vision
process
A design process that works
Define and communicate how we want to work. No more confusion.
Clear roles and deliverables
Know what needs to happen and when. Understand what comes next.
Research and iterate
Use data and feedback to learn, design, and build. And don't stop there.
style guide & playbook
Get in touch
+44 7733264445
caroboyle@gmail.com
send an email